Job Descriptions

1- Provide support for all aspects of customer support, including order entry, complaints, feedback, inquiry research, and other related activities. 2- Responsible for accurate and timely entry and follow through of all purchase orders, sales orders, inside sales support requests and returned goods requests. 3- Develops rapport with customers and field sales/clinical personnel via verbal and written communication. 4- Proactively and effectively communicates and interacts with customers and vendors to ensure priorities and exceptions are clearly understood. 5- Researches, troubleshoots, investigates, and resolves customer challenges to ensure timely resolution and high customer satisfaction. 6- Responsible for obtaining approvals, issuing, and tracking returns and issuing credits based on procedures. Works with customers to expedite the return through to resolution 7- Conduct field inventory, consignment and/or audits and generate reports as necessary. 8- Conduct new hire training as requested. 9- Cascades RFQs to Sales. 10- Arranging samples in case required in the RFQ. 11- Share the tender file with the sales team to quote. 12- Review the Tender completely. 13- Assisting in the preparation of Tender- providing the related documents such as licenses, certificates, letter of authorization. 14- Preparing Bank Guarantee application, if necessary, as some Tenders don’t require it. 15- Review sales quotations from product specialists making sure RFQ terms and conditions are met. 16- When complete, proper closing and handling of the files. 17- Comply through portal if it requires an online submission. 18- LPO will be saved to Weekly LPO on OneDrive with the proper format and naming. A corresponding SO will be created in NetSuite. 19- Provide the customer with the Delivery date. 20- Check if there are items available in the warehouse which has open quantity and not delivered. 21- Sends updates to the customer when is the delivery of the pending orders- Daily Basis. 22- Follow-up calls/ emails once a promised delivery is not done.

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