Job Descriptions

• Check the server room (Hardware, AC, etc.) • Check the internet connection and calls outside company and between branches (CAI, SSH, HRG, DXB). • Support user in daily operation & monitor HW & SW problems. • Support users in format documents (Word - Excel). • Support users to convert documents (Word – Excel – PDF - Jpg). • Solve any email problems if found (Send & Receive). • Solve outlook problems with startup and PST file. • Support users to reset or recover passwords such as (Windows – Cyberoam- Outlook – Skype). • Activate or update software (Skype – Firefox – MS office – Flash Player Adobe Reader– Java). • Fix power problems with UPS units. • Change printer’s toners for all departments and update toner’s inventory file. • Prepare and send the daily report for Cairo office. Skills • Proficiency in English. • Proficiency in Computer skills. • Problem Solving for technical issues.

---