Job Descriptions

• Consistently delivers excellent customer service. • Focused upon delivering the Brand / Kaldi850 retail standards and store level KPI’s • Proactively supports other members of the store management and team. 1. Ensuring Delivery of Outstanding Customer Service • Acknowledge, welcome and greet all customers in a warm and friendly manner. • Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer. • Always considers the customer first in everything they do even when other tasks are being completed. • Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database). • Provide the same level of service to customers using the telephone as receive in store. • Be aware of in store promotions and communicate these clearly to any customers. • Offer assistance by suggesting a choice of products and alternatives to suit their taste. • Deliver all the procedures and steps for providing great customer service during the till point process. • Fully understand Air miles, be able to assist customers in completing applications. • Know, understand and deliver the Kaldi850 refund policy. • Thank customers when they leave and encourage them to return to the store. • Fully understand the brand values and ethos and communicates this effectively to the customer.

---