Job Descriptions

The Network Specialist installs the Hardware (network and workstations) and maintains the Network Security and help desk system. Supports the Network Administrator in implementing the IT Hardware / Network Policy. Supports in trouble shooting various software and hardware issues. DUTIES & RESPONSIBILITIES: 1. Carries out all activities necessary for the proper operation of the hardware/ network and its associated software. 2. Maintains the helpdesk system by timely logging of all kinds of user raised calls/issues. 3. Liaisons with external support engineers to ensure resolution of reported problems and receipt of version updates and new/additional network hardware. 4. Provides technical assistance to user departments with network systems and application packages. 5. Assists the Network Administrator to perform the maintenance schedule for the System 6. Provides maintenance, wiring and repairs of workstations, peripherals (printers, scanners, etc.) and communication equipment. 7. Provides user training on the use of the network 8. Maintains hardware/network activity logs. 9. Provides first-level support to the computer users; solves day to day computers, printers and user problems with minimum downtime 10. Installs programs/ software, formats & reinstalls software and rectifies problems with minimum disruption of service. 11. Performs new system installation, transferring the System and adding computers to the Domain. 12. Conducts Network cable termination and installation, replacement of parts in the system and reformatting the operating system. 13. Maintains and assures the confidentiality of data 14. Attends meetings as required. 15. Performs such other duties as may be assigned EDUCATION: Bachelor’s Degree/ Technical Diploma in computing or related field. Specialization/ certification in Network Technologies like Cisco and Microsoft Certification (CCNA, MCSE, etc.) is desirable.

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