Job Descriptions

Key Responsibilities/Accountabilities: • Participate in Information Technology’s Strategic Direction • Assist MENA Area IT Director & General Manager - Qatar in setting Strategies, Priorities and managing area IT budgets • Resolve and escalate Information Technology Business Process and Personnel Issues • Drive the formulation and management of the country IT operations, application and systems development. • Resource allocation to meet Business Priorities • Conducts IT employee evaluation and support employee development and training • Manage Staff’s Time and Attendance, Job Performance, and Staffing Levels. • Ensure Computing Infrastructure Technologies and Business application have adequate Support. • Enforce global Security Policies and Procedures. • Oversee Project Management of Application Development Projects. • Manage IT Procurement and Contracts in the Country. • Approve country Expenditures Related to Information Technology Equipment, Staff and Sub-contract Labor. • Broad technical knowledge of end-user technologies (Network Infrastructure, Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS including WebEx and Jabber). • In depth knowledge of IT infrastructure operations ( Networking and Connectivity, Server Support, Infrastructure Projects). • Experience managing IT Asset lifecycle from procurement to inventory management and secure disposal. Basic Qualifications: • 10+ years of hands on experience in IT operations or IT Deskside Support team supporting multiple sites for a Fortune 500 company • Strong knowledge of IT Service Management and ITIL Certified. • Experience executing large scale Windows 7 to Windows 10 migration project. • Responsible for critical work and complex projects performed within a broader technical and business context • Ability to think creatively and come up with solutions quickly in critical environments • Ability to work independently as well as within a team environment • Desired excellent organizational, project man

---