Job Descriptions

Responsibilities: • Coordinate tasks and manage teams in small, medium and large sized projects. • Communication and follow up. • End user focal contact. • SLA understanding and adherence. • Incident analysis reporting. • Reporting, escalation and management. • Manage process maturity roadmap to ensure processes evolve and are measurable over time. • Develop work plans, schedules, and status reports and communicates with senior management and project team on project status. • Coordinate activities on process improvements across the organization. • Work closely with Process Owners to monitor and implement process improvement opportunities. • Manage "Virtual Project Teams" involving teams from across the organization, regions, and technology groups. • Assess impact to all process areas of process improvement proposals. • Maintain and manage monthly baseline of documented procedures. • Ensure high standards of confidentiality to safeguard sensitive information. Skills: • Excellent Communication • Proficient in IT (MS Office) • Able to multi-task • Familiar with customer site running projects • Familiar with computer systems • Understand the basic simple admin tasks for a computer system. • Familiar with MS office/Project SW • Excellent Communication skills • Arabic Speaker

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