Assists customers with inquiries related to a company’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. Also known as customer service representative.
Responsibilities include:
Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.
Requirements are:
High school diploma, GED, or suitable equivalent.
1+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
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Job Overview
Gender
Male/Female
Career Level
Executive
Industry
Hotels / Hospitality
Experience
0-1 Years
Qualification
other
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