Job Descriptions

Takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff. Responsibilities include: Welcome and greet guests Answer and direct incoming calls Inform guests of hotel rates and services Make and confirm reservations for guests Ensure proper room allocation Register and check guests in Confirm relevant guest information Verify guest's payment method Verify and imprint credit cards for authorization Issue room keys and direct guests to their rooms Maintain clear and accurate records of guest room bookings Compute all guest billings, accurately post charges to guest rooms and house accounts Receive and transmit messages for guests Retrieve mail, packages and documents such as faxes for guests Listen and respond to guest queries and requests both in-person and by phone Provide accurate information about local attractions and services Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests Requirements are: High school diploma or equivalent Guest/customer relations experience, preferably in a hospitality environment strong working knowledge of relevant computer software including MS Office and booking and payment systems

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