Job Descriptions

• Manage and administrate the crowd management team and ensure a safe and smooth operation while maintaining a high customer satisfaction level. • Ensure all department staff are adhering to the Crowd Management Plan, guidelines, policies & procedures, and reports. • Supporting the Crowd Management team through development and training. • Preparing staff schedules and weekly reports. • Keeping constant contact with the Crowd Management Services Head and be ready to react immediately in case of emergency and get other parties involved (ex. Safety/Security Manager, Medical representative on site, etc.) when necessary. Requirements Qualification requirements: • 5 to 7 years of management experience in a metric-driven setting, working in a crowd management, operation, or customer services environment. • Minimum 2 years’ experience working as a Project Manager or in a similar field. • BS or BA degree from an accredited University or equivalent work experience preferred. • Experience in dealing with crowd management and big events.

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