Job Descriptions

- Ensures required improvements and maintenance undertaken to ensure brand consistency - Implements new data driven approaches to gather customer feedback and increase loyalty - Delivers training in guest-facing behaviours to drive increases in employee engagement scores - Provide operational support for commercial, marketing, sales, accommodation and promotional activity - Supports delivery of a guest first Resort culture - Operationalise innovations that enhance the Resort and delight the guests - Operates Park/Resort with reference to the cost base, keeping operating costs low and driving revenue through efficiencies - Delivers projects, products and programmes on time and on budget and ensure financial controls are in place to drive operational efficiency - Consult with external parties and governing bodies In order to be qualified for this role you should possess the below criteria: - You will have at least a Bachelors degree in a relevant subject - Strong leadership qualities including clear and concise communication to convey our goals and vision clearly and hold teams accountable for delivery. - A solid background in operations management (at least 3 - 5 years). So not only will you be financially and commercially astute, and know operations inside out, you'll also understand the impact they have on your business partners - Finance, HR, and Marketing. - An impressive record of delivering to targets, you'll be comfortable working collaboratively with, and as an integral part of our Senior Leadership Team. - An eye for detail, high standards and a focus on results are all essential. - Experience of having managed a significant budget. People and Teams Experience: - Experience managing leaders of independent teams to cascade vision and strategy of a wider remit - Developing a diverse talent pipeline and succession planning - Building performance-based cultures - Working in matrixed environments Other Job Requirements: - Must be able to work flexible hours, with regular weekend work as standard - Must have a valid driver's license - Must be willing to travel locally, regionally and internationally Personal Qualities: - Burning drive to achieve success - Resilient and robust self-belief with the confidence to challenge - Charismatic and creative; able to excite and inspire innovation - Has the energy and discipline to 'make things happen' - Able to adapt quickly and flexibly to changing circumstances.

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