Job Descriptions

- Welcome guests into the resort with a genuine warm welcome. - Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. - Ability to work under pressure and in a fast environment. - Works effectively in a team environment. Main Duties - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided - Maintain and improve the quality of the guest experience - Process all payments according to established hotel requirements - Provide information and assistance to all guests and visitors - Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information - Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX - Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.

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