Job Descriptions

Manager if he/she unable to assist - Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property - Ensure that the guests depart the hotel with a positive impression of hotel service - Perform the audit balances and prepare all reports for audit in an orderly fashion - When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals - Maintain comprehensive knowledge of standard reservation procedures - Maintain exemplary department standards of behavior and appearance and attitude - Ensure front desk work area is kept clean and in an orderly state at all times - Is fully aware of the Credit policy - Adhere to OH&S policies and procedures - Perform related duties and special projects assigned PERSONAL ATTRIBUTES - Strong written and verbal communication skill in English - Able to develop rapport with and gain support from Colleagues and Management staff - Ability to work cohesively with co-workers as part of a team - Ability to focus attention on guest needs, remaining calm and courteous at all times - Ability to promote positive relations with all guests and patrons - Able to exercise good judgment with difficult guests - Understanding and ability to work in a multi-cultural environment QUALIFICATIONS - Post Secondary Education or relevant qualifications in Hotel Management

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