Job Descriptions

- Deliver IT support and services to all staff across the LEGOLAND Dubai park, LEGOLAND Dubai Waterpark, and the Services and Administrative Office - Deploy IT equipment and software as per IT standards, on-site across the park - Provide prompt response, and timely updates to all customers for support and services - Able to troubleshoot systems, network problems, and diagnose and solve hardware or software faults - Ensure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA - Manage daily support issues on site, and escalate to proper channels when necessary - Duty includes working on weekend(s), and early or late shifts, dependent on business needs and park operating hours Requirements - Bachelor degree in Information Technology and/or relevant field - MCP, MCSDT, CompTIA A+, or equivalent certifications - At least 2-3 years working experience in providing IT support & services - Previous exposure to Hospitality and/or amusement park an advantage - Previous experience in handling POS & other retail systems an advantage; supported & implemented; - Excellent trouble shooting skills

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