Job Descriptions

Description * Architect short term and long-term digital care strategies, aligning them to the company's goals and objectives. * Liaise with the internal product design, marketing, and sales teams, utilising innovative technology to develop platforms and channels to interact with customers and oversee customer journeys. * Play a key role in utilisation of digital best practices to monitor KPIs, provide recommendations to achieve target productivity, as well as analyse department's performance against set objectives. * Oversee the implementation of methodologies to measure customer experience, as well as meet budget constraints. * Deliver routine reports to senior management highlighting performance of digital care as well as customer self-care operations.

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