Job Descriptions

• Management of daily CRM activities, attention to detail and ability to manage tasks effectively • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. • Ensuring the database is segmented effectively for targeted marketing activities. • Identifying opportunities to enhance, improve and optimize the overall customer lifecycle and customer experience through each department CRM database. • Understanding CRM best practices and the latest techniques inside and outside industry to evolve and help maximize customer engagement opportunities. • Focused on the full customer lifecycle as well as dealing with customer requests, offer ideas and insights as a means of helping to improve experience. • Handling delays in response to customers, and documenting minutes of meeting

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