Job Descriptions

The Role: - The Key Account Manager is responsible for managing key accounts, maintaining a long term relationship with VIP customers and maximizing sales opportunities within them. Key Responsibilities: - Provide a high standard of service to existing VIP customers while working to expand client base via referrals and other prospecting activities - Follow up on leads to assess customer needs and resources and recommend the appropriate Ooredoo Kuwait products and service solutions. - Ensure that strong long-term customer relationships are created by providing personalized value-added services and experiences. - Develop written proposals, offerings, quotes, etc. - Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new VIP clients. - Responsible for the development and achievement of VIP sales through the direct sales channel. - Focusing on growing and developing existing VIP clients, together with generating new business - Estimate or quote prices, credit or contact terms, warranties and delivery date. - Meet quality and performance KPIs with the achievement sales targets set by the management. - Take overall responsibility for all aspects of the sales process. - Manage end to end relation with VIP customers. - Expand sales on existing VIPs by upselling and cross selling additional products. - Act as the first point of contact for VIP customers, to answer queries and provide information about various Ooredoo Kuwait services and products. - Follow-up on more complex queries with the appropriate operational staff and ensure that the customer is provided the information in a timely manner. - Guide VIP subscribers through various procedures such as lodging applications, maintaining a helpful and customer-friendly approach to ensure high standard of service delivery. - Activate lines for approved subscribers through the dedicated VIP facility to avoid possible long lead times in the main system.

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