Job Descriptions

Ooredoo's future is bright, and you can be part of our ongoing success. The Purpose: Provide technical support (Level 1 and 2-when needed and Level 3) on all DC products and solutions. This includes after hours on-call support. Key Accountabilities & Activities: - Manage technical escalations and provide 3rd level technical support on all IDC (Internet Data Centre) products and solutions. This includes outside working hours and days on-call support which may require extensive after-hours work, remotely and onsite, including nights, weekends and official holidays to resolve critical problems and/or deliver high priority projects and/or perform maintenance on critical system and network components - Fine tuning of the tools and introduction of new products/tools for the NOC - Manage capacity and growth of the NOC and IDC infrastructures - Plan and implement the overall platforms and infrastructure security - Assist in other activities and projects as needed - Plan, design and implement customer and IDC (Internet Data Centre/NOC projects, upgrades and their operations support. - Implementation and project management of new customer projects - Take leadership role and help the L2 and L1 engineers with their work and assignments - Assist in Quality assurance - Attend Operations and B2B division meetings as required. - Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise. - Attend Training Programs, Courses, Seminars, conferences, vendor meetings, User Groups and presentations. - Other duties as directed by the Operations Manager.

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