Job Descriptions

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results. Key Accountabilities • Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards • Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable • Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times • Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss • Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping • Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed • Take measurements for any needed alteration, assign price according to set price list, fill the alteration book, and notify tailor of the amendments • Up-sell and cross-sell products and services in order to reach hourly and daily sales targe

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