Job Descriptions

Confirming receipt of service initiations with Clients/RMCs within one business day; Opening a new v3 job for all initiations within one business day, unless it has been done by Confirm billing details and service and fees with service initiation if not specified by SLA; Ensuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports Manage a cases load of between 60-‐90 active cases depending on experience Making initial contact to any new Assignee to their destination within one business day of initiation; Inform assignee and queries will be responded to within 4 working hours Assigning the newly initiated service to one of the local Destination Consultants and briefing the Destination Consultant on important service details; Explaining to the assignee Move One’s relationship to their employer and/or the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, as a Providing clear and timely updates and service reports to Move One clients and RMCs; Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail. Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager / Clients); Following up with the Assignee at the midway point of the service to provide an opportunity for the Immediately informing the Move One client/RMC of any service related complaints, issues or challenges, as well as to ME Regional Operations Manager Manager of any service issues; Immediately notifying the ME Regional Operations Manager of any service issues or escalations Collecting feedback on the vendors and reporting to the ME Regional

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